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Last Updated: September 11, 2026
At Dubai Lights, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, browse our products, place an order, contact us, or use any services provided through our website.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.
This Privacy Policy applies to the website and online services operated by:
Business Name: Dubai Lights
Website: https://dubailights.ae/
Business Location: Mohammad Naem uddin
+971506307101
warehouse 7, 66, Al Quoz Industrial 4, 10 Street, Dubai, United Arab EmiratesUnited Arab Emirates
Email: dubailightsae@gmail.com
WhatsApp / Phone: +971506307101
For questions regarding this Privacy Policy or your personal information, you may contact us using the contact details provided above.
We may collect information that you voluntarily provide when using our website.
Depending on how you use our website, we may collect:
Full name
Email address
Telephone or WhatsApp number
Billing address
Delivery/shipping address
Order details
Product preferences
Information provided through contact forms
Customer-service communications
Any other information you voluntarily provide to us
We only collect information that is reasonably necessary for the relevant purpose. Data-protection principles generally support collecting only the personal information needed for a specific purpose.
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location based on technical information
Date and time of website visits
Website usage information
This information may help us understand how visitors use our website and improve website performance, security, and functionality.
We may use your personal information for legitimate business purposes, including:
Processing and fulfilling your orders
Delivering products to your requested address
Communicating with you about your order
Providing customer support
Confirming purchases
Responding to enquiries
Processing returns, refunds, exchanges, or warranty requests
Improving our products and services
Improving website functionality and user experience
Detecting and preventing fraud or unauthorized activity
Maintaining website security
Sending service-related communications
Sending promotional communications where permitted and appropriate
Complying with applicable legal and regulatory requirements
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted by applicable law or otherwise communicated to you.
When you place an order through our website, we need certain information to process and deliver your purchase.
This may include your name, contact number, delivery address, email address, order details, and payment-related information.
Important: If payments are processed through a third-party payment provider, we may not directly store your complete payment-card information. Payment information may be processed by the relevant payment provider according to its own privacy and security practices.
You should review the privacy policy of your chosen payment provider for information about how it handles payment data.
To deliver your order, we may share necessary information with delivery companies, courier services, logistics providers, or other service providers involved in fulfilling your order.
The information shared may include:
Customer name
Phone number
Delivery address
Order reference
Delivery instructions
We aim to share only the information reasonably required to complete the delivery.
If you contact Dubai Lights through WhatsApp, telephone, email, or another communication channel, we may use the information you provide to respond to your enquiry or provide customer service.
For example, if you provide your phone number when requesting product information or delivery assistance, we may use that number to communicate with you regarding your request or order.
We recommend that customers do not send unnecessary confidential information through messaging or contact forms.
Our website may use cookies and similar technologies to improve functionality and understand website usage.
Cookies may be used to:
Remember user preferences
Maintain shopping-cart functionality
Improve website performance
Understand visitor behaviour
Measure website traffic
Support analytics
Improve marketing and advertising performance where applicable
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website features, including shopping-cart or checkout functionality.
If our website uses a cookie-consent system, you may manage available cookie preferences through that system.
We may use analytics services to understand how visitors interact with our website.
Analytics information may include pages visited, traffic sources, device information, browser information, approximate geographic information, and general website interaction.
We use analytics information to improve website design, product presentation, performance, and customer experience.
If third-party analytics services are used on our website, those services may process information according to their own privacy policies.
Where permitted by applicable law, we may use your contact information to provide information about:
New products
Special offers
Discounts
Promotions
Lighting collections
Website updates
Other Dubai Lights services
You can request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
We will continue to send important service communications when necessary, such as order confirmations, delivery updates, payment-related notifications, or customer-service responses.
We do not sell your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Delivery and courier companies
Payment processors
Website hosting providers
Website developers or technical service providers
Analytics providers
Customer-support providers
Marketing service providers, where applicable
Professional advisers
Government or regulatory authorities where legally required
Third-party service providers may only receive information that is reasonably necessary for the service they provide.
Our website may contain links to third-party websites, including payment providers, social-media platforms, technology providers, manufacturers, or other external resources.
Once you leave the Dubai Lights website and visit an external website, that website’s own privacy policy and terms may apply.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
The UAE Government similarly advises users to review the privacy practices of linked external websites because they may differ from the privacy practices of the originating website. (UAE)
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include:
Secure website connections
Access controls
Password protection
Limited access to customer information
Security monitoring
Regular updates and maintenance
Appropriate technical safeguards
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing orders
Providing customer service
Managing warranties
Handling returns or refunds
Maintaining business records
Resolving disputes
Meeting legal or regulatory obligations
Protecting our legitimate business interests
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
Depending on applicable law, you may have rights concerning your personal information, which may include:
Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Asking about how your information is being processed
Objecting to certain processing activities where applicable
Requesting restrictions on certain processing activities where applicable
Withdrawing consent where processing is based on consent
Requesting information about relevant third-party disclosures
To exercise a privacy-related right, contact us using the details provided in this Privacy Policy.
We may need to verify your request before completing it in order to protect customer information and prevent unauthorized requests.
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
Some service providers used by our business may process or store information outside the UAE.
Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is handled in accordance with applicable legal requirements and appropriate safeguards.
If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps based on its nature, scope, and applicable legal requirements.
Where notification to customers, authorities, or other parties is legally required, we will make the appropriate notification within the applicable requirements.
We may update this Privacy Policy from time to time to reflect changes in:
Our business practices
Website functionality
Services and technologies
Legal or regulatory requirements
Data-processing practices
When changes are made, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us.
Business Name: Dubai Lights
Website: https://dubailights.ae/
Business Location: Mohammad Naem uddin
+971506307101
warehouse 7, 66, Al Quoz Industrial 4, 10 Street, Dubai, United Arab EmiratesUnited Arab Emirates
Email: dubailightsae@gmail.com
WhatsApp / Phone: +971506307101
We will make reasonable efforts to respond to privacy enquiries and requests.
By accessing or using the Dubai Lights website, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please stop using the website.
