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Welcome to Dubai Lights. These Terms and Conditions govern your use of our website, products, services, and online shopping facilities. By accessing or using our website, you agree to comply with these Terms and Conditions.
Please read them carefully before placing an order.
Dubai Lights is an online lighting store offering lighting products for residential, commercial, hospitality, and interior-design applications.
These Terms and Conditions apply to all visitors, customers, and users of our website.
Business Name: Dubai Lights
Website: https://dubailights.ae/
Business Location: Mohammad Naem uddin
+971506307101
warehouse 7, 66, Al Quoz Industrial 4, 10 Street, Dubai, United Arab EmiratesUnited Arab Emirates
Email: dubailightsae@gmail.com
WhatsApp / Phone: +971506307101
By using this website, you confirm that you have read, understood, and accepted these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
Dubai Lights reserves the right to update these Terms and Conditions when necessary. Any updated version will be published on this page with a revised Last Updated date.
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product information may include:
Product name
Product images
Description
Size and dimensions
Wattage
Voltage
Colour temperature
Material and finish
Warranty information
Installation information
Availability
Price
However, slight differences may occur between product photographs and the actual product due to photography, screen settings, lighting conditions, manufacturing batches, or display devices.
Customers should check the product specifications before purchasing, particularly for technical requirements.
If a technical specification is important for your project, please contact Dubai Lights before placing the order.
Product images are provided to help customers understand the appearance and design of the products.
Actual colours, finishes, glass appearance, and other visual characteristics may vary slightly from the images shown on the website.
Dubai Lights does not guarantee that the colour displayed on your screen will exactly match the physical product.
All product prices displayed on the website are subject to change without prior notice.
Prices may change due to:
Supplier pricing
Promotions
Availability
Currency fluctuations
Market conditions
Product updates
The applicable price for an order is the price displayed at the time the order is confirmed, subject to any applicable taxes, delivery charges, or other clearly stated fees.
When you place an order, you are making a request to purchase the selected products.
An order may require confirmation before it is considered accepted.
Dubai Lights may contact you by phone, WhatsApp, email, or another available communication method to confirm order details, delivery information, product availability, or payment information.
We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving incorrect pricing, product unavailability, suspected fraud, or inaccurate customer information.
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our applicable Return & Refund Policy.
If you need to cancel an order, contact Dubai Lights as soon as possible.
We may offer different payment methods depending on your location and the payment options available on our website.
Customers must provide accurate payment and billing information when placing an order.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, Dubai Lights may suspend or cancel the related order until the payment issue is resolved.
Where payment is handled by a third-party payment provider, that provider’s terms and conditions may also apply.
We aim to process and deliver orders within the estimated delivery timeframe communicated to the customer.
Delivery times may vary depending on:
Product availability
Customer location
Courier or logistics provider
Public holidays
Weather conditions
Traffic
Unexpected operational delays
Other circumstances outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address and contact number.
If incorrect information provided by the customer causes a delivery failure, additional delivery charges or delays may apply.
Dubai Lights may offer free shipping promotions subject to specific order-value requirements and promotional terms.
Any free-shipping offer will apply only when the customer’s order meets the conditions stated on the website or during the relevant promotion.
Dubai Lights reserves the right to modify or discontinue promotional shipping offers at any time.
Returns, exchanges, refunds, and cancellations are handled according to our separate Return & Refund Policy.
Before returning a product, customers should contact Dubai Lights and follow the provided return instructions.
Products may need to meet specific eligibility requirements for return or refund.
For example, depending on the applicable return policy, products may need to be:
Unused
Undamaged
In their original condition
Returned with original packaging
Accompanied by the relevant order information
Certain products or customized orders may not be eligible for return unless required by applicable law.
Customers should inspect their order after delivery.
If a product arrives damaged, defective, incomplete, or different from the product ordered, please contact Dubai Lights as soon as reasonably possible.
Where appropriate, we may request photographs or videos showing the product, packaging, and damage so that we can investigate the issue.
After reviewing the situation, Dubai Lights may offer an appropriate solution such as replacement, repair, refund, or another remedy depending on the circumstances and applicable policy.
Products may include a warranty period as specified on the relevant product page, invoice, or warranty documentation.
For products advertised with a warranty, the warranty generally covers qualifying manufacturing defects subject to the applicable warranty terms.
The warranty may not cover damage caused by:
Incorrect installation
Improper electrical connection
Voltage problems
Physical damage
Water exposure where the product is not designed for it
Modification or alteration
Misuse
Negligence
Normal wear and tear
Unauthorized repair
Customers should follow the installation and usage instructions supplied with the product.
Lighting products should be installed by a qualified or suitably experienced professional where required.
Customers are responsible for ensuring that the product is appropriate for their electrical system and intended installation environment.
Do not attempt electrical installation if you are not qualified to do so.
Dubai Lights is not responsible for damage resulting from incorrect installation, inappropriate wiring, unauthorized modification, or improper use of a product.
When using our website, customers agree to:
Provide accurate information
Provide a valid delivery address
Provide correct contact details
Use products according to their intended purpose
Follow installation instructions
Not misuse the website
Not attempt unauthorized access to our website or systems
Not provide fraudulent information
Comply with applicable laws and regulations
You may use our website for legitimate personal or business purposes.
You must not use the website to:
Commit fraud
Attempt unauthorized access
Disrupt website functionality
Introduce malicious software
Copy or misuse website content without permission
Scrape or systematically collect website information without authorization
Interfere with other users’ access to the website
We reserve the right to restrict or terminate access to users who misuse the website.
Unless otherwise stated, the content available on the Dubai Lights website, including:
Logos
Brand names
Product photographs
Graphics
Product descriptions
Website design
Text
Marketing materials
may be owned by or licensed to Dubai Lights and may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission, except where permitted by law.
If customers submit reviews, photographs, comments, feedback, or other content to Dubai Lights, they must ensure that the content is lawful and does not infringe the rights of others.
By submitting content, you grant Dubai Lights permission to use that content for legitimate business and marketing purposes where permitted by applicable law.
We may remove content that is offensive, misleading, fraudulent, unlawful, or otherwise inappropriate.
From time to time, Dubai Lights may offer promotional discounts, free shipping, special offers, coupon codes, or other promotions.
Promotions may have additional conditions, including:
Minimum order values
Specific products
Limited validity periods
Customer eligibility
Limited quantities
Geographic restrictions
Promotional offers cannot necessarily be combined unless explicitly stated.
Dubai Lights reserves the right to modify or terminate promotions according to the stated promotional terms.
Our website may contain links to third-party websites or use third-party services such as payment providers, courier companies, analytics providers, social-media services, or other technology providers.
These third parties may have their own terms and privacy policies.
Dubai Lights is not responsible for the content, availability, security, or policies of third-party websites.
To the extent permitted by applicable law, Dubai Lights will not be responsible for losses or damages resulting from circumstances outside our reasonable control.
This may include:
Courier delays
Internet or website interruptions
Third-party service failures
Incorrect information supplied by customers
Improper product installation
Misuse of products
Events beyond our reasonable control
Nothing in these Terms and Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted.
Dubai Lights will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government restrictions, transportation disruptions, strikes, technical failures, supply-chain interruptions, or other extraordinary events.
We will make reasonable efforts to minimize the impact of such events and resume normal service when possible.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review the Privacy Policy before submitting personal information through our website.
Product availability may change without notice.
If an ordered product becomes unavailable after an order has been placed, we may contact the customer to discuss available options.
Where an order cannot reasonably be fulfilled, the applicable amount paid for the unavailable product may be refunded according to our refund procedures.
We make reasonable efforts to maintain accurate website information. However, occasional errors may occur, including errors involving:
Product prices
Product descriptions
Images
Specifications
Availability
Promotional information
If we identify a significant error affecting an order, we may contact the customer to correct the information before completing the order.
Dubai Lights may update, modify, replace, or discontinue products and services from time to time.
Product specifications may also change due to manufacturer updates or production changes.
Where an important change affects an existing confirmed order, we will make reasonable efforts to communicate with the customer.
These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, subject to any mandatory rights and protections applicable to consumers.
Any dispute arising in connection with these Terms and Conditions shall be handled by the competent authorities or courts having appropriate jurisdiction.
If you have questions about these Terms and Conditions, an order, product, delivery, warranty, return, or any other matter relating to Dubai Lights, please contact us.
Business Name: Dubai Lights
Website: https://dubailights.ae/
Business Location: Mohammad Naem uddin
+971506307101
warehouse 7, 66, Al Quoz Industrial 4, 10 Street, Dubai, United Arab EmiratesUnited Arab Emirates
Email: dubailightsae@gmail.com
WhatsApp / Phone: +971506307101
We are committed to providing clear information and helpful customer service.
By using the Dubai Lights website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Thank you for choosing Dubai Lights — Lighting Your World.
